Group Business Marketing Best Practice: Send a Custom Message ...

Does your Outlook inbox get so full that it?s hard to keep your client communication organized?

Being able to openly and effectively communicate with a planner that has sent an RFP to your venue is a challenge I often hear from my clients.? My best practice tip this month is to use the new Custom Message option to send and track communication with your clients through the Cvent application. The functionality not only allows you to send a message to the planner, but also to any NSOs or CVBs that may have been copied on the RFP. It is a great new feature that allows you to move your Cvent communication from your email inbox into one centralized location.

Once you select the RFP, utilize Custom Messages in the Actions drop down options. Whoever was originally copied on the RFP will appear with the option for you to check off who your message should be sent to. This Custom Message should be used to strategically communicate and centrally organize your messages with the planners sending RFPs to your venue or internally with colleagues that are involved with the RFP.

For help with using Custom Messages or your Cvent account in general, please call Supplier Support and a representative will be happy to walk you through it! Supplier Support can be reached at 866-318-4357 Option 2, or at suppliersupport@cvent.com.

My name is Shayna Mooney and I am a Senior Product Consultant on Cvent's Client Services Team. I graduated from Virginia Tech in 2010 and joined Cvent shortly after. Outside of work I enjoy fashion, photography, and Virginia Tech football (go Hokies!).

Source: http://hospitality.cvent.com/blog/cvent-supplier-network-best-practices/group-business-marketing-best-practice-send-a-custom-message

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